813-404-8802 | 
Contact
Email UsHelpful Helpdesk
The Covalent helpdesk handles all technical support issues and user queries. Standard helpdesk hours are 8am to 5pm, during which Covalent handles customer contacts over four "channels".
| Channel | Best for | Comments |
|---|---|---|
| Web Portal | All types | The Web Portal gives a user access to a wide range of training material as well as allowing customers to log and track their calls quickly and easily. |
| Bugs Configuration issues Enhancements Documentation Issues |
Useful when an issue or request is logged that requires an accurate description, particularly when supporting evidence for issue analysis can be provided. | |
| Telephone | Configuration issues Training issues |
Best used when an interactive discussion is required for an issue that cannot easily be explained in an email. |
| Forums | Enhancements | Appropriate where general discussion and feedback from other customers would be valuable, in particular with reference to enhancements. |
"The implementation project was well supported, and the data load process completely successfully and within the agreed timescales. The Covalent team were friendly, helpful and responsive to questions and ideas."
— Charlie Proctor, Dumfries & Galloway Council
