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Email UsCovalent operates on the KiS Principle, Keep it Simple!
Simplicity is designed-into Covalent. We spend most of our time figuring out how to make our software simple, so we can keep your "figuring it out time" to a minimum. Every step in the process of deploying, using, managing and maintaining our software has been built using the "simple" filter.
Simple doesn't mean basic though. Covalent manages many complex corporate-wide things - metrics, actions, risks and is richly featured, fully functional, proven in action performance management software. Managing complex things in a simple way is the clever bit with Covalent.
Covalent is simple to...
| Simple to TRY | Check out what the software does and how it works with our online demos and interactive brochures. Request a personal web demo with one of our team to see the software in action. Try Covalent for yourself with our free 30 day trial. |
| Simple to BUY | Covalent's very affordable. Straight-forward pricing with one all-inclusive, fixed price. So you can budget accurately with no hidden extras and turn the service on or off to suit your changing circumstances. |
| Simple to INSTALL | All you need is an internet connection. No IT hassles - no new kit, or other software; no need for ongoing IT department support, server admin, etc. It's not a big, complicated IT project that'll take ages to get up and running. One simple download that's quick to configure so you'll be up and running in a day. Link to:Easy Deployment |
| Simple to SET-UP | We have a very streamlined process for site configuration and will customise Covalent to your specific preferences. Market expertise is built-in, with libraries of templates (e.g. sample Risk registers, Performance Indicator sets, PM Frameworks) and a library of standard report formats. Link to:Helpful Helpdesk |
| Simple to LEARN | Covalent's intuitive, uncluttered navigational system is easy for people to pick-up. There's full context sensitive help, online training materials and user assistance documents, and interactive tutorials that work through the training lessons at a pace to suit each user. Link to:Thorough Training |
| Simple to UPDATE | Simple tabular display screens are used for all the data updates; it's a quick point and click process to enter new data and status update comments. |
| Simple to VIEW | Visually engaging displays with traffic-lighting, gauges, charts etc to bring data to life. Home, Snaps and Scorecards give traffic-lighted personalised views and exception reporting. |
| Simple to REPORT | There's a built-in report writer so you can get at all your Covalent data. Point and click query building make creating new reports a trivial exercise. We provide a library of standard report types and layout templates. |
| Simple to CHANGE | Covalent's all self-administered and within your own control so you don't need to keep coming back to us when you want to create a report, build a scorecard, load data and so on. |
Customer Support
Friendly, Approachable, Helpful. These are the words that customers continually use when describing their experience of working with our customer services team.
"Of all the IT companies that I have dealt with over the years, Covalent are certainly the best."
"I have to say that you work very fast - faster than any helpdesk I have ever worked with. We in Mid Sussex are very impressed and happy customers :-)"
"Of all the IT companies that I have dealt with over the years, Covalent are certainly the best."
— South Staffordshire Council
"I have to say that you work very fast - faster than any helpdesk I have ever worked with. We in Mid Sussex are very impressed and happy customers :-)"
— Mid-Sussex DC
| Helpful HELPDESK | If you've got a problem or a question just call us, for free! We provide full phone based support - we don't force you down the email or electronic route to support, nor do we use an anonymous call centre. We offer you a personalised service, with a direct dial number which will gets you through to a "human" who will deal with all your questions. How Helpdesk service works. |
| Straight-forward DEPLOYMENT | All projects start with a project strategy session where we work through all the key decisions with you. From there we take care of all the data loading, configuring users' permissions and site build. How Deployment service works. |
| Thorough TRAINING | Minimal training is needed to use Covalent. But we do provide a comprehensive suite of training materials, online step-by-step lessons and interactive tutorials. And our highly-praised context sensitive help system will answer most user questions with minimum fuss. How Training service works. |
| Continuous UPGRADES | A new version of Covalent is released every quarter with additional features, usability enhancements, performance improvements and at least one new module a year. How Software Upgrades work. |
| Active user COMMUNITY | We have a very active network of regional user groups, that meet regularly. Also very popular is our online discussion forums where a community of people with similar job remits exchange best practice, enhancements suggestions, new ideas and tips for using Covalent. More details on Covalent's Community. |
"The implementation project was well supported, and the data load process completely successfully and within the agreed timescales. The Covalent team were friendly, helpful and responsive to questions and ideas."
— Charlie Proctor, Dumfries & Galloway Council
